Location Hendy Kia Portsmouth

Looked at a car on the Hendy s website Ford Ecosport 67 plate then i phoned a salesman called Paul Smallwood next day i had a video of the car done by the product genius called Charlotte . Called the garage at 9 am and bought the car it was arranged quickly that my wife and i would fly down to Southampton and get picked up at the airport by Charlotte . The car was at the front of the forecourt looking spotless , highly polished ready to drive away when my wife and i arrived at the dealers . There was never any pressure to buy this car . Paul and Charlotte were very friendly no question was met by stutters or they didnt know it was a pleasure doing buisness with this professional company . Before we left Portsmouth heading to Edinburgh Paul asked us to email him when we got home as it was raining heavy a true salesman who cares about his customers 10 out of 10 Hendys

Purchased the car in April 2017and there was a small dent on the drivers door. We were told that the dealer would arrange for a dent repair company to sort this. We are still waiting a year down the line despite numerous reminders to them. It’s like we sold you the car and cheerio. Absolutely no interest in following up or customer care. We never received a phone call or reply to messages apart from one occasion and even after a prose that it would be sorted, nothing!

My experience at Hendy Portsmouth was satisfactory but I would have liked more info regarding daylight running etc

My experience at Hendy Portsmouth was positive because Tom, was extremely helpful, making the whole experience a pleasure