Renault Roadside Assistance
Gain complete peace of mind with your new Renault - thanks to complimentary Roadside Assistance, you're covered!
The Renault 4+ package includes four years' Roadside Assistance* that's provided in partnership with the RAC. Renault Assistance is a vehicle-based membership, so it covers anyone driving your vehicle with your permission.
Call 0800 085 8005 for Renault Assistance
Before calling Renault Assistance, please make sure that you have the following details ready:
- Registration number of your vehicle
- Your name
- Your address
- A contact telephone number
- Model and colour of your vehicle
- Nature of breakdown
- Your exact location
If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making your call, return to a safe place near your vehicle. If the problem resolves itself before assistance arrives, please call and let us know.
You'll be covered for the following during your 4 year Renault Assistance policy:
|Level of Cover||Description of Cover||Years 1 to 3||Year 4|
|Roadside Rescue||We'll fix your Renault at the roadside, or tow it to the nearest Renault Authorised Repairer or destination of your choice.||Included||Included|
|At Home||If your Renault won't start, we'll attend if your car breaks down at home. You can even book a time for us to come and fix your car.||Included||Included|
|Recovery||We will take you, up to 7 passengers and your car to your chosen destination anywhere in mainland UK.||Included||Included|
|Onward Travel||We will provide a courtesy car, hotel accommodation or alternative transport for you and up to 7 passengers.||Included||Included|
|Wheel Change / Punctures||If you don't have a spare wheel and we can't make a repair, we'll install a multi-fit wheel onto your vehicle (compatible on 90% of Renaults) or take you to a Renault Approved Dealer or location of your choice within the territory.||Included||Not Included|
If you've been in an accident, call our 24-hour accident helpline on 01892 731487.
Being in an accident can be a terrifying experience and you may not know what to do first. However, you need to know that it is your right to choose where and how your vehicle is fixed. Insurance companies have previously wanted both parties to get their vehicles repaired at their body shop, however this isn't always the best decision.
If the accident you were involved in wasn't your fault, you need to contact Hendy Group Accident Assistant as your first port of call, where we will provide you with a detailed packaged of help and advice.
As the non-fault party, you are permitted to receive benefits. With Hendy Group Accident Assistance they will manage the claim for you, including speaking to the at-fault driver's insurance company. Whilst your vehicle is off the road, we will provide you with a like-for-like replacement vehicle until yours is ready to return to the road.
Who should I speak to first, you or my insurance company?
You should speak to us first. Most UK insurers want to repair your vehicle as cheaply as they can, so they will send you to a repair centre that suits their needs more than your own. These are referred to as their Nominated, Approved or Recommended repairer.
The body shops that the insurance companies suggest won't know you or your vehicle as well as we do at Hendy. They may not operate to the latest manufacturer repair standards as we do, or have the latest equipment or technical know-how.
It's your right to choose who repairs your vehicle and to make sure that they do the best job possible - at Hendy, that's what we aim for!
When calling Hendy Group Accident Aftercare, our dedicated team will do all that they can to decrease the impact the accident has on the rest of your day. We will also ensure that your vehicle repairs comply with manufacturer repair standards and only use genuine Renault parts.
|GUARANTEED BENEFITS||HENDY AFTERCARE||MOST INSURERS|
|Only use genuine Manufacturer parts and paint||YES||NO|
|Repaired at a bodyshop that operates to Manufacturer technical repair standards||YES||NO|
|Free courtesy car for all accidents when repaired by a Hendy Bodyshop||YES||NO|
|Protection for your vehicle's mechanical, body and anti-corrosion warranty||YES||NO|
|Safety standards preserved by fitting only genuine Manufacturer Parts||YES||NO|
|5 year repair guarantee||YES||NO|
|Free nationwide recovery to a Hendy bodyshop||YES||NO|
|Residual value and resale appeal preserved by fitting only genuine Manufacturer parts||YES||NO|
|Keep your vehicle 100% original. Always...||YES||NO|