Suzuki is the 'Most Improved Organisation' | Latest News | Hendy Suzuki

Suzuki is the 'Most Improved Organisation'

In the bi-annual UK Customer Satisfaction Index (UKCSI), Suzuki was rated by 10,000 consumers as the most improved organisation out of 227 brands, including 24 carmakers across 13 different sectors.

Denis Houston, Aftersales Director at Suzuki GB PLC, said: "WE are delighted with the results shown in the Customer Satisfaction Index and this clearly reflects our ongoing investment and the great lengths that Suzuki goes to in order to ensure that every motorist receives the very highest level of service. We are extremely pleased that the effort of our dealer network has paid off, and we will continue to strive for even better scores in 2017."

Suzuki added 9.1 points to their 2015 score increasing it to 82.4 meaning the brand climbed to 27th place. The automotive sector also improved with a 0.6 point-rise in customer satisfaction. The improvement in the score could be after the launch of the Suzuki Service Promise last year where owners received a consistently high standard of care across its entire network of Service dealers when they take the car for routing servicing or repair.

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