After climbing twelve spots in the last year Renault have topped the largest car satisfaction survey, the Driver Power dealer chart, and the influx of fresh new cars and models more than likely helped them achieve this success.
Over 38,000 people took part in the survey, which evaluated 31 makes in 7 separate categories, with the top rankings categories being for helpfulness, attitude, plus the overall dealer experience.
Driver Power has also seen a significant rise in the overall customer satisfaction across 24 out of the 31 brands. Suzuki climbed 24 places to 7th, ranking 3rd behind Dacia and Renault. The average customer satisfaction rose to 89.17% up 1.5% year-on-year, with Brits being happier than ever with the service that they are receiving from their dealership!
Paul Flanagan, Renault UK's managing director, said: "These outstanding results for Renault and Dacia in the 2016 Auto Express Driver Power survey demonstrate the quality and reliability of our vehicles, the efforts that the Renault and Dacia dealer network has put into delivering exceptional customer service and reaffirm our commitment to customer experience throughout the entire ownership cycle of all of our cars. We are delighted that our own customers have rated Renault best of all manufacturers and Dacia in second place overall - with the focus of our new Total Customer Experience team, we will aim to innovate and improve our levels of customer satisfaction even further in the years ahead."
Brian Walters, Director of Research and Insight at Driver Power, added: "Renault improved in all six of the Driver Power after sales scoring attributes, most notably in keeping its customers informed on progress and cost of work, and the technical knowledge of its workshop employees. Renault now leads the industry with respect to the helpfulness and attitude of its dealership personnel. In fact, Renault is among the top three brands in all six of the Driver Power dealer attributes."
The Driver Power Dealership Results 2016
• Renault 94.42%
• Dacia 93.75%
• Lexus 93.71%
• Toyota 91.71%
• Alfa Romeo 91.57%
• Fiat 91.46%
• Suzuki 91.15%
• Honda 90.96%
• Kia 90.94%
• Peugeot 90.87%
