Uptime is everything. After all, if your vehicle stops, business stops. Here at Hendy, we believe in keeping your fleet healthy and ready for action, which is why we're delighted to introduce you to FORDLiive.
FORDLiive enables you to work smarter, enabling proactive maintenance decisions, faster turnaround and dedicated, data-driven technical support. In short, it's a suite of connected uptime services, designed to maximise your fleet's productivity by making sure vehicles spend less time in the workshop and more time on the road.
Stay ahead of the game
FORDLiive helps you be proactive with required maintenance, ultimately helping to avoid repairs and unexpected downtime. By creating a streamlined system that incorporates servicing, real-time support and an alert system, Ford are building on their mission to serve the vans that serve our nation.
FORDLiive does this in four ways:
If your Ford van or commercial vehicle is fitted with a FordPass Connect modem, you can enjoy an array of smart features that will keep it running at peak performance. When permissions have been provided, Ford can access up to 60 days of your vehicle health status, allowing us to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times, and schedule service when it’s convenient for you.
Ford is committed to minimising downtime of your vehicle and expense to your business, at your convenience. Offering online booking, extended opening hours, rapid response and Ford Express Service, Ford Service Pro is designed with uptime in mind. At Hendy Ford, we will work with you to find a solution that keeps your business moving.
At the heart of Ford’s uptime commitment is their FORDLiive Centres. These centres are connected in real time to Hendy and have end-to-end visibility of all repairs going through their workshops. Uptime experts in the new Ford Liive Centres can see all this data and track workshop visits to spot issues developing, helping them identify the parts and expertise needed to get vehicles back in action ahead of time.
Key to keeping your commercial vehicle healthy, FORDLiive Centres harness the power of the wider Ford network and partnerships with Roadside Assistance Suppliers to support both our customers and dealers.
UptimePro is our new alert system allowing FORDLiive Agents to monitor repair progress of vehicles. This monitoring is available from the moment a vehicle requests roadside assistance, all the way through to the completion of the repair. FORDLiive Agents are alerted about delays in repair progress to help us resolve any issues and expedite the repair, getting you back on the road faster!