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New to Motability

How the Motability Scheme works

Exchange your qualifying mobility allowance for a brand-new car. Speak to one of our motability expert advisors and test drive a quality vehicle from one of the many manufacturers we represent.

Can I join the scheme?

Can I join the scheme?

Yes, as long as you receive a qualifying mobility allowance with at least 12 month remaining.

How do I order?

How do I order?

Once you’ve found a vehicle you like, you can arrange a test drive, then you can order!

How do I pay?

How do I pay?

Any advance payment will be paid to the dealership upon handover of your new vehicle. Your mobility allowance will be paid directly to Motability from the DWP.

How do I get my vehicle?

How do I get my vehicle?

Your Motability Specialist will contact you once the vehicle is ready to collect from the dealership.


To be eligible for a Motability car, you must be receiving one of the following:

• Higher rate of mobility component of Personal Independence Payment (PIP)

• Higher rate component of Disability Living Allowance (DLA)

• Armed Forces Independence Payment (AFIP)

• War Pensioners’ Mobility Supplement (WPMS)

To apply, you need to have at least 12 months left on your allowance. In the case of having less, you’ll need to wait until your allowance is renewed.

What you'll get within the worry-free package

Insurance Cover

Insurance Cover

We’ll arrange your insurance, with the option to add up to three named drivers at any time. 

Servicing & MOT

Servicing & MOT

We’ll cover your services and annual MOT, to keep your vehicle running perfectly. 

Breakdown Cover

Breakdown Cover

We’ll give you breakdown cover so you can travel with peace of mind.

Electric Vehicle Support

Electric Vehicle Support

We’ll arrange and cover the standard installation cost of a home chargepoint.

Create a Motability account

There’s more to the Motability Scheme than just great offers on vehicles, and the Motability Scheme online account is here to make everything that little bit easier! It only takes a few minutes to sign up and, once you’ve done so, you can enjoy a host of benefits designed to save you time and give you greater freedom in looking after your lease, as well as providing peace of mind that everything is up to date.

Here at Hendy, we have Motability-trained experts, so if you have any questions about your online account, don’t hesitate to ask!

Create your account
Motability FAQS

Motability FAQS

What type of lease is it?

Motability leases are all contract hire arrangements. It's the most common form of vehicle leasing agreement. Fixed amounts are paid for the duration of the contract and, at the end, you return the car. Most people repeat the process and get another car on the scheme.

How do I arrange the monthly payments?

At Hendy, we help you arrange for your benefits to be paid directly by the Department for Work and Pensions. Unless you opt for a car lower in value than your mobility allowance, you won't see the money. Motability are responsible for allocating the money as necessary to cover everything that's included.

Whats an Advanced Payment?

Some high spec cars will need an upfront payment. We call it an advance payment. It's not a deposit and isn't refunded at the end of your lease.

Can I return my Motability car early?

You would have to call us to discuss. If you cancel any Motability agreement more than 3 times in any 7-year period, it could affect your eligibility.

Cancelling your lease also means you can't get a Good Condition Bonus. This is the scheme's way of saying thank you for returning cars with no damage.

What's the milage allowance on a Motability car?

With Motability cars, you get a mileage allowance of 60,000 miles over 3 years. If you go over, the extra miles will be charged at 5p a mile.

If you've driven fewer than 15,000 miles at the end of your agreement, you could apply to keep your car for 1 or 2 more years and get a 20,000 mileage allowance each year.

Can I use the car for work?

A Motability vehicle is covered under the Certificate of Motor Insurance for social, domestic and pleasure purposes, this includes travelling between your home and work.

What happens at the end of the lease?

You have 3 options:

  • • Choose your new Motability car for the next 3 years

  • • Keep your car longer if you're eligible for a low mileage lease extension

  • • Return the car and start getting your mobility allowance again

Are Electric Vehicles available on the Scheme?

Yes. We have a range of Electric Vehicles available. A few things to consider, when looking to lease an Electric Car:

-          The range, differs on every Electric Vehicle, make sure to choose a car that is suitable for your typical journeys. A Motability specialist at Hendy will be able to help you with this!

-          You will need to have access to a charge point, so you can charge your vehicle.

If you have off-street parking, Motability will arrange and cover the standard cost of a home charge point, and its installation. If you do not have access to off-street parking, don’t worry, Motability will give you access to the BP Pulse network, with over 9,000 public charge points!


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