Motability Scheme | All Your FAQs Answered With Hendy

How does it work? Eligibility FAQs

Affordable. Convenient.

The Motability Scheme at Hendy is an affordable and worry-free way for you to lease one of many vehicles available in exchange for your mobility allowance.

At Hendy, meeting your driving requirements is our number one priority, and so we want to make sure that you’re your Motability vehicle fits the bill. We have over 20 years of accreditation with the Motability scheme and a team of Motability specialists on hand to deliver honest, friendly advice to provide you with the best possible service.

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Eligibility

To be eligible for a Motability car, you must be receiving one of the following:

• Higher Rate Component of Disability Living Allowance

• Armed Forces Independence Payment

• War Pensioners’ Mobility Supplement

• Enhanced Rate of Mobility Component of Personal Independence Payment

92% of Motability customers opt to get another car through the scheme, thanks to the affordability and convenience.

Motability FAQS

What type of Lease is it?

Motability leases are all contract hire arrangements. It's the most common form of vehicle leasing agreement. Fixed amounts are paid for the duration of the contract and, at the end, you return the car. Most people repeat the process and get another car on the scheme.

How do I arrange the monthly payments?

At Hendy, we help you arrange for your benefits to be paid directly by the Department for Work and Pensions. Unless you opt for a car lower in value than your mobility allowance, you won't see the money. Motability are responsible for allocating the money as necessary to cover everything that's included.

Whats an Advanced Payment?

Some high spec cars will need an upfront payment. We call it an advance payment. It's not a deposit and isn't refunded at the end of your lease.

Can I return my Motability car early?

You would have to call us to discuss. If you cancel any Motability agreement more than 3 times in any 7-year period, it could affect your eligibility.

Cancelling your lease also means you can't get a Good Condition Bonus. This is the scheme's way of saying thank you for returning cars with no damage.

What's the milage allowance on a Motability car?

With Motability cars, you get a mileage allowance of 60,000 miles over 3 years. If you go over, the extra miles will be charged at 5p a mile.

If you've driven fewer than 15,000 miles at the end of your agreement, you could apply to keep your car for 1 or 2 more years and get a 20,000 mileage allowance each year.

Can I use the car for work?

You can use your Motability car to travel to and from work. It's meant to be used by, or for the benefit of, a disabled person. The insurance will cover social and domestic purposes including travel between home and work. You couldn't use it for unauthorised business purposes e.g. as a taxi or delivery car.

What happens at the end of the Lease?

You have 3 options:

• Choose your new Motability car for the next 3 years
• Keep your car longer if you're eligible for a low mileage lease extension
• Return the car and start getting your mobility allowance again

Is it possible for a household to get more than 1 car on the Motability scheme?

Because you use your allowance to cover the cost of the lease, it's only possible to get 1 car yourself. But there are no restrictions on how many Motability cars a household can have. If more than 1 individual gets the qualifying mobility allowance, you can have more cars. It won't affect anyone else's eligibility.

Can I change the named drivers?

Yes. You'll have to contact RSA Motability (RSAM), who provide the insurance, and let them know the following details of the new driver:

• Driving licence number
• Any motoring convictions
• Previous loss, damage or insurance claims in the past 5 years

The new driver will have to be around when you call so they can give their consent for their details to be checked with the DVLA.

The Motability Scheme online account

There’s more to the Motability Scheme than just great offers on vehicles – it’s there to help you with all your needs from insurance and servicing to simple repairs, making life that little bit easier. And the Motability Scheme online account is a new way to flexibly manage your lease and keep your information up to date. You can even start your next application at home!

Create your account

Manage your lease at the click of a button

At Hendy, we want to ensure that you’re getting everything you need from the Motability Scheme. With over 20 years’ accreditation of the scheme, we want our customers to be the first to know about any updates, such as the Motability Scheme online account.

It only takes a few minutes to sign up and, once you’ve done so, you can enjoy a host of benefits designed to save you time and give you greater freedom in looking after your lease, as well as providing peace of mind that everything is up to date.

Why create an online account?

There are a host of handy features available, with many more coming soon. The latest feature allows you to start your next application from the comfort of your own home. We’d love to see you at your local Hendy dealership, but appreciate that being able to start your application at home is sometimes more convenient!

By updating your personal details and allowance information before you visit a dealership – it allows our Hendy specialists to dedicate more time to helping you choose your next car. You can also add the details for two named drivers if they hold an England, Wales or Scotland driving licence.

If you’re an existing customer and ready to order your next vehicle on the scheme, head to the ‘New car application’ area of your account and follow the on-screen instructions to check and update your personal details and allowance information. Please note that this feature is currently only available to customers without an appointee.

Other benefits include:

Easily check and update personal information, such as your address and contact details – saving you time.
Receive any payments or refunds quicker by saving your bank details. This means you could receive your Good Condition Bonus by bank transfer rather than cheque.
Find your managing dealer’s contact details – useful if you need to get in touch with them to arrange any servicing, maintenance or repair
View key lease dates and important scheme documents to help you stay on top of your lease detailView, add or change named drivers during your lease and easily see the details of your insurance cover, saving you a call to RSA Motability.
If you’ve recently placed an order for a car, you can check the progress of your application and access the PIN, ready for that exciting delivery day!

To set up your account, Motability will need a few personal details – such as your National Insurance number and date of birth. If you’re an appointee, they will need your details and the National Insurance number of the allowance recipient. Once you’ve created an account, you can log in at any time using your email address and chosen password. Motability are always adding new features to the online account, so keep signing in to see what’s new.

Here at Hendy, we have Motability-trained experts to give you complete peace of mind – so if you have any questions about your online account, don’t hesitate to ask!