Read our latest COVID-19 update here

WHAT TO EXPECT WHEN YOU VISIT OUR SERVICE CENTRES

We are pleased to confirm that our service centres are open.

As you may appreciate, visiting our service department will look quite different to your previous service visits, and so we wanted to let you know what you can expect when you visit. 

Please note that, we still recommend wearing a mask when you visit us, however it is not mandatory. 

Key points

Appointment

We will offer a dedicated appointment time to ensure we provide you the best possible service and care, while ensuring we limit any congestion within the service department to keep you safe. Waiting appointments are available but we ask that, where possible, you attend the business alone.

Wash and Vac

We are committed to our robust sanitisation process both upon arrival and prior to your collection.  We have prioritised this dual process over our usual service wash facilities in the best interests of your absolute safety. Therefore, we will not be able to wash your vehicle on this visit, however when things return to normal you can of course book in for your usual courtesy service wash.

Personal Belongings

During your visit, our team will need to access your vehicle. As normal we ask you to remove any personal belongings, however during these difficult times we please ask that you remove your personal protection, such as gloves / masks as these represent a risk to our colleagues.

 

 

 

We hope that the above video gives you an insight into what you might expect to see in our service centres, however please see some additonal points of note below: 

 

 

In terms of protecting you and your vehicle, we will always ensure that your vehicle is santised before you collect it. We are proud to have selected KleenAir Bio Steri-7 as our sanitisation product, more information about which can be found in the video below. 

 

 

We have produced the following list of frequently asked questions, which may help you to prepare for your visit. If you have any further questions, please don't hesitate to get in touch with the team via live chat, or social media. 
 

Frequently asked questions:

In order to reduce the risk to both our customers and our colleagues, we have taken the decision not to accept cash. This means that you can pay via debit or credit card, or using our Drive Now, Pay Later facility rather than needing to handle cash. 

 

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