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What to expect when you visit our service centres

We are pleased to confirm that our service centres are open.

Book Service & MOT Here

Key Points

Choice of Service options

At all our service locations we offer manufacture scheduled servicing for all our vehicles including EV and commercial.

What are the benefits:

·       Manufacture supplied parts

·       Fully trained brand specific technicians

·       We will complete any new or outstanding recalls and service actions for your vehicle

·       Most recent brand technology

·       Manufacture service stamp in book

Low miles or an out of warranty vehicle?

We offer alternative servicing options from £54.99 which suit any requirement or budget.

Click here to see your options

0% finance on servicing and repair

We understand that some months we need to make our wages stretch further than others, and that unexpected bills always seem to come at the worst times - however, we believe that an unexpected car repair bill shouldn't mean that you can't continue life as normal. 

Whatever the problem, at Hendy we have you covered! You can still get your car fixed - simply pay the money back over time, interest-free…

You will pay 25% of the total bill on the day via debit card with a further three interest-free payments taken by Payment Assist Direct over the next three months.

Click here for more information and the T&Cs

Planning your visit

We offer a dedicated 15 minute drop off appointment times to ensure we provide you the best possible service and care, while ensuring we limit any congestion within the service department to keep you visit running smoothly.

Express Appointments

Sometimes it is not easy to find the time to get your car serviced. All of our Hendy service locations offer the option of express servicing with the service being completed within 2 hours. We offer suitable waiting areas for you etc.

* Major servicing, repair or diagnostic may not qualify for express – contact us to discuss further.

Wash and Vac

We will ensure that your vehicle is returned to you in a clean condition.

We will complete the following:

·       Full exterior wash of vehicle

·       Hoover of the front footwells and front foot mats

Courtesy Car

Keeping mobile whist your vehicle is with us is important to many. At all of our service locations we have the facility to keep you mobile in one of our courtesy cars – Free of charge!

Loans are a popular service and only available if booked in advance – So contact us today to reserve your courtesy car.

We have produced the following list of frequently asked questions, which may help you to prepare for your visit. If you have any further questions, please don't hesitate to get in touch with the team via live chat, or social media. 

Frequently Asked Questions

Can I pay with cash when I come for my service appointment?

We have taken the decision not to accept cash. This means that you can pay via debit or credit card, or using our Drive Now, Pay Later facility rather than needing to handle cash. 

Is my vehicle being sanitised after being in your service centre?

We offer 2 options for vehicle sanitisation whist your vehicle is with us starting from £19.99 – Contact us today to discuss.

Can I still request a lift to work or home when I drop off my vehicle?

At this time, we are not offering a lift to an alternative destination when dropping off your vehicle.

Why have I only been allocated a 15-minute slot in which to drop off my vehicle?

We offer a dedicated appointment times to ensure we provide you the best possible service and care, while ensuring we limit any congestion within the service department to keep you visit running smoothly and to be able to give you dedicated time with our expert service advisors to answer all your vehicle ownership questions.

I have only done low mileage since the last service – Do I still need a service?

We recommend that whist your vehicle is in manufactures warranty period that the servicing schedule is kept in line with the manufacturer requirements.

However, if you are completing low miles in your vehicle, it is more important then ever to have an annual check over of your vehicle. Oil quality and quantity checks and safety checks on perishable items such as tyres, brakes and windscreen wipers should be completed annually on each vehicle, especially those vehicles that sit unused for periods of time or only for short journeys.

Battery life is also affected by reduced use – Look at our low mileage service option here and book today.

My vehicles servicing schedule is every 2 years – Do you need to see it every year?

For peace of mind motoring, we recommend that your vehicle is inspected annually – Have a look at our Annual Inspection offer (Link) which we have tailored to cover all aspects of vehicle care in between your vehicles major biannual services.

My car is older – It doesn’t need servicing.

Older vehicles need love and attention to keep them going for years to come. Keeping your vehicle maintained annually provides you with peace of mind that your vehicle is safe and in the best condition. Oil quality and quantity checks and safety checks on perishable items such as tyres, brakes and windscreen wipers should be completed annually on each vehicle.

We have a number of different servicing options to fit your requirements and budget.

Click here to see your options and to find the best fit for you.

Don’t forget you also have option of taking out 0% finance to cover the cost of your vehicles service.

How will I receive my invoice for any work completed on my vehicle?

Your invoice and any accompanying documentation can be printed or digitally sent to your preferred email – Let your service advisor know on the day. 

Do I need to remove my personal belongings from my vehicle when I bring it in for a service/MOT?

Yes, to help keep our colleagues safe while they work on your vehicle and to ensure the work is carried out efficiently, please remove all personal belongings before or upon arrival.

Expert advice when you need it

Contact us